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Maintenance & support

Software that keeps running - and keeps improving

Our support and maintenance plans (AMC) keep your web application, CRM or portal secure, backed up and up to date, with monthly development hours for fixes and improvements.

At a glance

  • Security & backupsUpdates, monitoring and tested backups every month
  • Monthly hoursA set number of development hours for changes and fixes
  • USD · GBP · EUR · INRQuoted and invoiced in your currency

Support & AMC

Launch is the start, not the finish line

Business software lives for years. Browsers change, security patches arrive, your team asks for new reports and your process evolves. Without a support plan, small issues pile up until the system becomes risky to touch. An AMC keeps it healthy and lets it grow with your business.

What we build

  • Security updates for code, libraries and server software
  • Automated backups with regular restore checks
  • Uptime and error monitoring
  • Bug fixes and small changes from your monthly hours
  • Performance tuning as data and users grow
  • New reports, fields and screens on request
  • Help for your team by email and WhatsApp
  • Monthly summary of work done

Why OASIS

Most of our clients stay with us on an AMC after go-live - it is how we work best. We support systems we built and can also take over applications built by others, after an initial code and security review.

Ask about support

What is covered

Everything a live business system needs

Plans are sized by the number of development hours you need each month. See pricing for details.

Security

Patches, updates and monitoring to keep your system and data safe.

Backups

Automated backups and restore checks, so data can always be recovered.

Fixes

Bugs fixed quickly from your monthly hours, with a clear log of what changed.

Improvements

New reports, fields, screens and workflows as your business changes.

Integrations

Keeping connected APIs, payment gateways and third-party services working.

A team that knows your system

The engineers who built it, not a generic helpdesk.

How support works

Simple, predictable and transparent

Simple, predictable and transparent - you always know what was done and what is next.

  • PHP (custom MVC)
  • MySQL
  • REST APIs
  • JavaScript
  • Bootstrap 5
  • Payment gateways
  • WhatsApp Business API
  1. 01

    Review & onboarding

    We review the code, server, backups and security, fix anything urgent and agree a monthly plan.

  2. 02

    Monthly maintenance

    Updates, security patches, monitoring and backup checks happen every month without you having to ask.

  3. 03

    Requests & fixes

    Send requests by email or WhatsApp. We estimate larger items in hours before starting.

  4. 04

    Review & plan ahead

    We review usage and upcoming needs with you regularly, so improvements are planned, not rushed.

Questions

Support & AMC FAQ

Do I need an AMC after go-live?

It is not mandatory, but it is strongly recommended. An AMC keeps your system secure, backed up and improving, and it is how most of our clients work with us.

Can you support software built by another company?

Yes. We start with a code and security review, fix anything urgent, then move you onto a regular support plan.

What happens to unused hours?

Plans are sized to your needs; we review usage with you regularly and adjust the plan if your needs change.

How do we request changes?

Send requests by email or WhatsApp. We confirm the estimate in hours before starting anything larger than a small fix.

How are AMC plans billed?

Plans are billed monthly, and we quote and invoice in USD, GBP, EUR or INR. See pricing.

Tell us about your Support & AMC project

Only name, email and phone are required - the rest helps us reply with useful detail.

What needs support?

Tick all that apply

Support you need

How urgent is it?

What happens next

  1. 1 A real person - not a bot - reads your message.
  2. 2 We reply within one business day with honest, helpful next steps.
  3. 3 If it's a fit, we set up a relaxed discovery call. If it's not, we'll happily point you in the right direction.

No spam, ever. We'll only use your details to respond to your enquiry.

Keep your software healthy

Tell us about your system.

Whether we built it or someone else did, tell us what it runs on and what it needs. We will suggest a suitable support plan.

Ask about support

info@oasis.ind.in · Working with clients in the UK, EU, USA and Asia